Our Shipping Policy
* Free Shipping on orders over $1200
British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, and Quebec.
For cities in remote areas such as small islands or townships or rural communities (cities with less than ~10k population), we may have to ship to the nearest depot for you to pick up from. We do not ship to PO Boxes.
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For Atlantic Canada and Territories, please contact us for the shipping rate.
Our products are bulky and heavy. Shipping is a significant portion of the total cost. Normally, the shipping rate can cost anywhere from %10 to %30 of actual products. For the time being, we can not offer a flat rate to the Atlantic and Territories.
Our shipping rate is for the basic door-to-door, or curbside, delivery. Curbside means the driver is not entering inside the premise of your house, apartment, or property.
The shipping rate we offer is for major cities (cities with ~10k population or more) within mentioned provinces. For rural communities, townships, resorts, or cities on small islands, we may have to ship to the nearest depot for you to pick up from.
The location of depots depends on which shipping company we use for your city. It all depends on who gives us the best rate at the time of getting a quote.
Sorry, we can not ship to PO Box addresses. We do need a physical address to ship to.
We use all major, or even minor, shipping and courier companies. After you place your order, we contact a lot of companies to get the best rate possible.
Once we know which company is going to take care of your shipment, we get a tracking number. As soon as products are shipped, we email you the tracking number along with their website of the shipping company so you can track it yourself.
When you receive your order from the courier or trucking company, please inspect each box before signing of. If you see any external damage, write it on the waybill or inform the driver in case of touchless service.
After you open your boxes and find damage(s) on products, please take multiple images and email them to us. We need to know precisely which item you need a replacement for.
Our email address is: